Every error code we cover
67 codes, each with the plain meaning and the fix that works most often. Can’t find yours? Search above — it handles hyphens, spaces, and the digits that are easy to misread off a TV screen.
amazon music
android tv
apple music
apple tv plus
britbox
crunchyroll
discovery plus
disney plus
39Disney+ could not authorise playback of this specific title on this specific device.42The Disney+ app could not establish a connection.73Disney+ has decided that the country you appear to be in is not one where this title is licensed.83Disney+ shows error 83 with the message that something went wrong, please try again.
espn plus
fire tv
fubo
hbo max
100HBO Max will not run on this device or browser in its current state, usually because it is out of date.321Your account is not currently authorised to watch this, which is a billing or subscription problem rather than a technical one.420HBO Max could not play the video, most often because something in the video output chain rejected it.905Your device could not establish a good enough connection to HBO Max to start playing.HSomething in the HBO Max app on this particular device is in a bad state.
hulu
netflix
M7111-1331-5059Netflix has detected that your connection is reaching them through a VPN, proxy or unblocker service.NW-2-5Your device tried to reach Netflix and took too long to get an answer.TVQ-PB-101Your device could not establish the connection Netflix needs to start playing.UI-113Netflix keeps some information stored on your device between sessions.UI-800-3Netflix stores some information on your device to speed things up.
paramount plus
peacock
playstation
plex
pluto tv
prime video
1060Prime Video could not keep a stable connection to Amazon's servers while loading the title.5004Prime Video could not verify who you are, so it stopped before playing anything.7031Prime Video will not start this title because your account is not currently entitled to it.9074Prime Video will not play this title from the location it thinks you are in.
roku
001Your Roku tried to contact the Roku update server and could not get through.003Your Roku started a software update and could not finish downloading it.004Your Roku downloaded an update and the install did not complete.005Your Roku started talking to the update server and the connection dropped before it finished.009Your Roku is talking to your router perfectly well, but the router cannot reach the wider internet.011During first-time setup your Roku downloads and installs the latest software.012Your Roku is set to use a wired connection and cannot get one.014Your Roku found your Wi-Fi network but the password it sent was rejected.016Your Roku can see the network but the signal is not strong enough to keep a connection.018Your Roku is connected but the connection cannot carry the video fast enough.022Your Roku Streaming Stick cannot detect its wireless receiver.
samsung tv
sling tv
soundcloud
spotify
starz
tidal
tubi
twitch
youtube
400YouTube rejected the request your device sent because something in it was malformed.429YouTube has temporarily stopped accepting requests from your internet connection because too many arrived in a short period.503YouTube's servers could not handle the request when your device asked for the page.PLAYBACK-ERRORYouTube could not fetch the video stream, so it stopped before playback started.VIDEO-UNAVAILABLEYouTube will not play this particular video for you, though the rest of YouTube works.