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Netflix error code

UI-800-3

Netflix stores some information on your device to speed things up.

Netflix stores some information on your device to speed things up. UI-800-3 means that stored information has gone stale or corrupted and needs clearing. Netflix also lists a network interruption during startup as a possible trigger.

Try this first

Sign out of Netflix and sign back in

2 minutes
  1. 1.From the Netflix home screen, press Back on your remote to open the menu.
  2. 2.Go to the profile icon, then Get Help, then Sign out, then Yes.
  3. 3.Sign back in with your email and password.
  4. 4.This is the step Netflix lists first for smart TVs and Fire TV, because clearing the stored data is the actual fix.

Where this code shows up

Mostly on Smart TV, Fire TV, Roku, Apple TV, Android TV, Blu-ray player. If you’re on something else, the fixes above still apply — the menu names will differ.

People also land on

UI-113NW-2-5
Netflix statusAll error codes

Checked 2026-08-05 · source