Is HBO Max down right now?

We don't know. We have no usable signal for HBO Max at the moment, and we would rather say so than guess.

Why is HBO Max not working for me?

If HBO Max is working for most people but not for you, it's one of three things: the app on that device, that device's connection, or your network as a whole. Two questions will tell you which, and each answer comes with the fix.

How do I report a HBO Max problem?

Use the "Report a problem" button on this page and pick the closest symptom. It takes one tap, and there's no account, no email and nothing personal collected. Your report feeds the number at the top of this page.

How do you know whether HBO Max is down?

Three things: how many people are reporting problems compared with HBO Max's own normal level for this time of day, whether HBO Max responds to our servers, and whether HBO Max has admitted to an outage. Reports are the primary signal. We never treat a failed server check on its own as proof of an outage, because services block automated checkers.

HBO Max status

We don't know

HBO Max — we can't tell right now. Here's what to try anyway.

No usable signal right now. We are not guessing.

Answer from just now

No account needed

Not sure if it’s just you?

Two questions, about thirty seconds. We’ll tell you whether it’s your device, your network, or HBO Max — and what to do about it.

Find out what’s wrong

Reports over the last 24 hours

No report history yet for HBO Max. This fills in as reports arrive.

Still not working? Start here.

These are ordered by how often they work. The two questions above will get you a specific answer faster, but if you’d rather just try things, work down this list.

Try this first

Restart your router

about 5 minutes

1.Unplug the router from the wall. If you have a separate modem, unplug that too.
2.Wait 30 seconds. This part matters — plugging it straight back in does not clear the fault.
3.Plug the modem back in first and wait until its lights stop flashing.
4.Plug the router back in and wait another minute.
5.Try again.

If that fails, 2

Force the app to close, then reopen it

about 1 minute

1.Go back to your device’s home screen. Do not just leave the app running in the background.
2.On a streaming stick or smart TV, open Settings, then Apps, find the app, and choose Force stop.
3.On a phone, swipe up from the bottom and swipe the app away.
4.Open the app again and try to play something.

If that fails, 3

Clear the app’s stored data

about 3 minutes

1.Open your device’s Settings.
2.Choose Apps, or Application Manager on some TVs.
3.Find the app in the list and select it.
4.Choose Clear cache. If that does not help, choose Clear data as well.
5.Open the app and sign in again.

If that fails, 4

Check this device’s connection

about 2 minutes

1.Open Settings on the device, then Network.
2.Check the signal strength. If it is one or two bars, the device is too far from the router.
3.If the device uses a cable, unplug both ends and push them back in firmly.
4.Choose Test connection, or Check connection, if your device offers it.

If that fails, 5

Sign out and sign back in

about 3 minutes

1.Open the app’s Settings or Account screen and sign out.
2.Sign in again with your email and password.
3.If sign-in fails, the problem is with the account rather than the device.

HBO Max error codes

100HBO Max will not run on this device or browser in its current state, usually because it is out of date.321Your account is not currently authorised to watch this, which is a billing or subscription problem rather than a technical one.420HBO Max could not play the video, most often because something in the video output chain rejected it.905Your device could not establish a good enough connection to HBO Max to start playing.HSomething in the HBO Max app on this particular device is in a bad state.

HBO Max’s track record

Every outage we’ve recorded, kept as it was recorded. We don’t edit past verdicts — if one turns out to have been wrong, the correction goes underneath it.

We haven’t recorded any HBO Max outages yet. That means we haven’t seen one since we started watching — not that HBO Max has never had one.

Common questions about HBO Max

Is HBO Max down right now?: We don't know. We have no usable signal for HBO Max at the moment, and we would rather say so than guess.
Why is HBO Max not working for me?: If HBO Max is working for most people but not for you, it's one of three things: the app on that device, that device's connection, or your network as a whole. Two questions will tell you which, and each answer comes with the fix. Find out what's wrong with HBO Max
How do I report a HBO Max problem?: Use the "Report a problem" button on this page and pick the closest symptom. It takes one tap, and there's no account, no email and nothing personal collected. Your report feeds the number at the top of this page.
How do you know whether HBO Max is down?: Three things: how many people are reporting problems compared with HBO Max's own normal level for this time of day, whether HBO Max responds to our servers, and whether HBO Max has admitted to an outage. Reports are the primary signal. We never treat a failed server check on its own as proof of an outage, because services block automated checkers. How we decide