PlayStation error code
NW-31294-9
Sony documents NW-31294-9 as a connection timeout caused by an unstable wireless connection.
Sony documents NW-31294-9 as a connection timeout caused by an unstable wireless connection. The console reached the network but the link was not steady enough to hold the session open.
Try this first
Move the console closer to the router
5 minutes- 1.Consoles sit in TV cabinets, which is a poor place for Wi-Fi.
- 2.Open the cabinet door or move the console out of it.
- 3.Reduce the number of walls between console and router.
- 4.Test at Settings > Network > Test Internet Connection.
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Where this code shows up
Mostly on PlayStation 4, PlayStation 5. If you’re on something else, the fixes above still apply — the menu names will differ.
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Checked 2026-08-05 · source