Device help
Roku
Is it the Roku, or the app you’re opening?
Every service we track is behaving normally right now, so the problem is more likely at your end than theirs. Two questions will narrow it down.
Fixes for the Roku itself
Roku problems usually come down to one of three things: the app, the box’s connection, or a stalled update. Work through these in order — the first one fixes most cases.
Try this first
Restart the Roku properly
about 2 minutes- 1.Press the Home button on the remote.
- 2.Scroll down to Settings, then System.
- 3.Choose System restart, then Restart.
- 4.Wait for it to come back to the home screen before opening anything.
Then 2
Power cycle it at the wall
about 3 minutes- 1.Unplug the Roku from power. Turning the TV off is not enough.
- 2.Wait 10 seconds.
- 3.Plug it back in and wait for the home screen.
- 4.This clears faults that a software restart leaves behind.
Then 3
Check for a system update
about 5 minutes- 1.Press Home, then Settings, then System.
- 2.Choose System update, then Check now.
- 3.Install anything it finds and let it restart.
Then 4
Remove and re-add the app
about 5 minutes- 1.Highlight the app on the home screen and press the ✻ (star) button.
- 2.Choose Remove channel, then Remove.
- 3.Restart the Roku from Settings, then System, then System restart.
- 4.Add the app again from the Streaming Channels store and sign in.
Error codes you might see on a Roku
001Your Roku tried to contact the Roku update server and could not get through.003Your Roku started a software update and could not finish downloading it.004Your Roku downloaded an update and the install did not complete.005Your Roku started talking to the update server and the connection dropped before it finished.009Your Roku is talking to your router perfectly well, but the router cannot reach the wider internet.011During first-time setup your Roku downloads and installs the latest software.012Your Roku is set to use a wired connection and cannot get one.014Your Roku found your Wi-Fi network but the password it sent was rejected.016Your Roku can see the network but the signal is not strong enough to keep a connection.018Your Roku is connected but the connection cannot carry the video fast enough.