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Netflix error code

NW-2-5

Your device tried to reach Netflix and took too long to get an answer.

Your device tried to reach Netflix and took too long to get an answer. Netflix documents this as a network connectivity problem between your device and their servers. It is nearly always the home network rather than the device.

Try this first

Restart the device properly

1 minute
  1. 1.Turn the device off. If it has a power cable, unplug it.
  2. 2.Make sure it is fully off, not in standby or sleep.
  3. 3.Leave it off for 15 seconds.
  4. 4.Turn it back on and open Netflix again.

Where this code shows up

Mostly on Smart TV, Roku, Fire TV, Apple TV, PlayStation, Xbox, Blu-ray player. If you’re on something else, the fixes above still apply — the menu names will differ.

People also land on

TVQ-PB-101UI-800-3
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Checked 2026-08-05 · source