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Roku error code

012

Your Roku is set to use a wired connection and cannot get one.

Your Roku is set to use a wired connection and cannot get one. Roku groups codes 012 and 013 together as Ethernet cable issues, so the cable and the ports are the place to look.

Try this first

Reseat the cable at both ends

1 minute
  1. 1.Unplug the Ethernet cable from the Roku and from the router.
  2. 2.Wait 10 seconds.
  3. 3.Push both ends back in until they click.
  4. 4.Check the small lights next to the Roku Ethernet port come on.

Where this code shows up

Mostly on Roku Ultra, Roku TV, Roku Streambar. If you’re on something else, the fixes above still apply — the menu names will differ.

People also land on

009018
Roku helpAll error codes

Checked 2026-08-05 · source