Prime Video error code
7031
Prime Video will not start this title because your account is not currently entitled to it.
Prime Video will not start this title because your account is not currently entitled to it. That usually means a payment problem, a lapsed Prime membership, or a title that has moved to a paid rental or a separate channel subscription since you last looked. The device is working correctly.
Try this first
Check the account on a browser, not the TV
5 minutes- 1.Open amazon.com in a browser on a phone or computer and sign in.
- 2.Go to Your Account, then Prime, and check the membership is active.
- 3.Go to Your Payments and check no card has expired or been declined.
- 4.Payment warnings almost never appear on a TV, only on the website.
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Where this code shows up
Mostly on Fire TV, Smart TV, Roku, Web browser. If you’re on something else, the fixes above still apply — the menu names will differ.
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Checked 2026-08-06 · source