Is Prime Video down right now?

We don't know. We have no usable signal for Prime Video at the moment, and we would rather say so than guess.

Why is Prime Video not working for me?

If Prime Video is working for most people but not for you, it's one of three things: the app on that device, that device's connection, or your network as a whole. Two questions will tell you which, and each answer comes with the fix.

How do I report a Prime Video problem?

Use the "Report a problem" button on this page and pick the closest symptom. It takes one tap, and there's no account, no email and nothing personal collected. Your report feeds the number at the top of this page.

How do you know whether Prime Video is down?

Three things: how many people are reporting problems compared with Prime Video's own normal level for this time of day, whether Prime Video responds to our servers, and whether Prime Video has admitted to an outage. Reports are the primary signal. We never treat a failed server check on its own as proof of an outage, because services block automated checkers.

Prime Video status

We don't know

Prime Video — we can't tell right now. Here's what to try anyway.

No usable signal right now. We are not guessing.

Answer from just now

No account needed

Not sure if it’s just you?

Two questions, about thirty seconds. We’ll tell you whether it’s your device, your network, or Prime Video — and what to do about it.

Find out what’s wrong

Reports over the last 24 hours

No report history yet for Prime Video. This fills in as reports arrive.

Still not working? Start here.

These are ordered by how often they work. The two questions above will get you a specific answer faster, but if you’d rather just try things, work down this list.

Try this first

Restart your router

about 5 minutes

1.Unplug the router from the wall. If you have a separate modem, unplug that too.
2.Wait 30 seconds. This part matters — plugging it straight back in does not clear the fault.
3.Plug the modem back in first and wait until its lights stop flashing.
4.Plug the router back in and wait another minute.
5.Try again.

If that fails, 2

Force the app to close, then reopen it

about 1 minute

1.Go back to your device’s home screen. Do not just leave the app running in the background.
2.On a streaming stick or smart TV, open Settings, then Apps, find the app, and choose Force stop.
3.On a phone, swipe up from the bottom and swipe the app away.
4.Open the app again and try to play something.

If that fails, 3

Clear the app’s stored data

about 3 minutes

1.Open your device’s Settings.
2.Choose Apps, or Application Manager on some TVs.
3.Find the app in the list and select it.
4.Choose Clear cache. If that does not help, choose Clear data as well.
5.Open the app and sign in again.

If that fails, 4

Check this device’s connection

about 2 minutes

1.Open Settings on the device, then Network.
2.Check the signal strength. If it is one or two bars, the device is too far from the router.
3.If the device uses a cable, unplug both ends and push them back in firmly.
4.Choose Test connection, or Check connection, if your device offers it.

If that fails, 5

Sign out and sign back in

about 3 minutes

1.Open the app’s Settings or Account screen and sign out.
2.Sign in again with your email and password.
3.If sign-in fails, the problem is with the account rather than the device.

Prime Video error codes

1060Prime Video could not keep a stable connection to Amazon's servers while loading the title.5004Prime Video could not verify who you are, so it stopped before playing anything.7031Prime Video will not start this title because your account is not currently entitled to it.9074Prime Video will not play this title from the location it thinks you are in.

Prime Video’s track record

Every outage we’ve recorded, kept as it was recorded. We don’t edit past verdicts — if one turns out to have been wrong, the correction goes underneath it.

We haven’t recorded any Prime Video outages yet. That means we haven’t seen one since we started watching — not that Prime Video has never had one.

Common questions about Prime Video

Is Prime Video down right now?: We don't know. We have no usable signal for Prime Video at the moment, and we would rather say so than guess.
Why is Prime Video not working for me?: If Prime Video is working for most people but not for you, it's one of three things: the app on that device, that device's connection, or your network as a whole. Two questions will tell you which, and each answer comes with the fix. Find out what's wrong with Prime Video
How do I report a Prime Video problem?: Use the "Report a problem" button on this page and pick the closest symptom. It takes one tap, and there's no account, no email and nothing personal collected. Your report feeds the number at the top of this page.
How do you know whether Prime Video is down?: Three things: how many people are reporting problems compared with Prime Video's own normal level for this time of day, whether Prime Video responds to our servers, and whether Prime Video has admitted to an outage. Reports are the primary signal. We never treat a failed server check on its own as proof of an outage, because services block automated checkers. How we decide