Device help
Apple TV
Is it the Apple TV, or the app you’re opening?
Every service we track is behaving normally right now, so the problem is more likely at your end than theirs. Two questions will narrow it down.
Fixes for the Apple TV itself
Apple TV rarely fails at the box level. When an app misbehaves, closing it properly fixes it far more often than a restart does.
Try this first
Force-close the app
about 1 minute- 1.Double-press the TV/Home button on the remote.
- 2.Swipe left or right to find the app.
- 3.Swipe up on the app’s preview to close it.
- 4.Open it again from the home screen.
Then 2
Restart the Apple TV
about 2 minutes- 1.Go to Settings, then System.
- 2.Choose Restart.
- 3.Wait for the home screen before opening anything.
Then 3
Update tvOS
about 10 minutes- 1.Go to Settings, then System, then Software Updates.
- 2.Choose Update Software and install anything offered.
- 3.Leave it plugged in until it finishes.