Device help
LG TV
Is it the LG TV, or the app you’re opening?
Every service we track is behaving normally right now, so the problem is more likely at your end than theirs. Two questions will narrow it down.
Fixes for the LG TV itself
On an LG TV, the button on the set does something the remote cannot — a full power cycle. That is the fix for most app failures.
Try this first
Power cycle from the TV itself
about 3 minutes- 1.Find the power button on the TV — usually underneath, centre or right.
- 2.Hold it for 10 seconds until the TV switches off.
- 3.Unplug the TV from the wall for 30 seconds.
- 4.Plug it in and switch it on.
Then 2
Update webOS
about 15 minutes- 1.Press the Settings button, then choose All Settings.
- 2.Go to General, then About This TV.
- 3.Choose Check for Updates and install anything offered.
Then 3
Reinstall the app
about 5 minutes- 1.Press Home, then highlight the app in the row at the bottom.
- 2.Press and hold OK until an X appears above it.
- 3.Choose the X to delete it, then confirm.
- 4.Reinstall from the LG Content Store and sign in.