Device help
Xbox
Is it the Xbox, or the app you’re opening?
Every service we track is behaving normally right now, so the problem is more likely at your end than theirs. Two questions will narrow it down.
Fixes for the Xbox itself
Xbox app problems are almost always a stale cache, and a full shutdown clears it. Quick resume keeps the old state alive, which is why a normal restart often changes nothing.
Try this first
Full power cycle
about 3 minutes- 1.Hold the power button on the front of the console for 10 seconds until it switches off completely.
- 2.Unplug the power cable and wait 30 seconds.
- 3.Plug it back in and switch it on.
- 4.This clears the cache; a normal restart does not.
Then 2
Quit the app properly
about 1 minute- 1.Press the Xbox button to open the guide.
- 2.Highlight the app, press the Menu button (three lines).
- 3.Choose Quit.
- 4.Open the app again from the home screen.
Then 3
Test the network connection
about 3 minutes- 1.Press the Xbox button, then go to Profile & system, then Settings.
- 2.Choose General, then Network settings.
- 3.Choose Test network connection and note anything it reports.